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{HHRMA~Bali} FW: Vacancy : Guest Service Centre Manager at Mandarin Oriental, Jakarta

 

From: Rima Mayasary [mailto:RimaM@mohg.com]
Sent: 25 Agustus 2009 12:26
To: Arzanela K. Kuncoro
Subject: RE: Vacancy : Guest Service Centre Manager at Mandarin Oriental, Jakarta

 

  

Guest Service Centre Manager

 

Job Description

 

  • Report directly to the Front Office Manager and overseas all Guest Service Centre Agents.
  • To encourage efficient and effective inter-departmental communication in order to promote teamwork.
  • To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
  • To delegate duties and responsibilities to Guest Service Centre Agents and ensure that work processes are in a logical order.
  • To ensure proper staffing at all times.
  • To encourage colleague development and promote a positive working environment.
  • To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
  • To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Answer hotel's main telephone number and connect guests and colleagues to the correct telephone extension.
  • Anticipate and recognize individual guest needs.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • Take restaurant reservations during the restaurant's non-operating hours.
  • Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
  • Operate the Guest Service Centre as the main command centre in the event of an emergency.
  • To handle all guest complaints and comments relating to the department tactfully.
  • To perform any other reasonable duties as required by the Front Office Manager.

 

Requirements

 

  • 5 years Guest Service Centre experience in a luxury hotel.
  • 2 years experience in Guest Service Centre Management in a luxury hotel.
  • Excellent leadership skills and ability to motivate his/her team.
  • Excellent knowledge of computers and systems.
  • Successful problem solving skills.
  • Excellent ability to communicate written and spoken English and Indonesian.
  • Outgoing and enthusiastic personality.
  • Excellent overall communication and organization skills.
  • Ability to multi-task and work under pressure.
  • Ability to stand for extended periods of time.
  • The ability to work well in a team environment.
  • Be a self-motivator and motivator of others.
  • Be able to consistently delight and satisfy our guest.

 

 

Please send comprehensive resume with subject title of position applied for,

recent photograph and salary expected to the following email:

mojkt-apply@mohg.com

 

Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted.

 

 

 


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